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Privacy Policy

We understand that privacy and security of your personal information is extremely important. This document lays out what information we collect, why we collect it, how we use it and other important information you should be aware of when using our services.

This document refers to the use of the website and it’s connected services, as well as social media.

Who Are We?
Happy Customers Group Ltd is a registered limited company with Companies House England & Wales, our company number is 10623895. Our registered address is:
1 Railway Terrace,
Sunderland,
SR4 0PA.

Happy Customers Group Ltd is authorised and regulated by the Financial Conduct Authority (FCA) our registration number is 774711.

Pay As You Go Carpets is a trading name of Happy Customers Group Ltd. We may also use other companies or trading names in the future as we add additional products, services or companies. Please check the terms and conditions of the product or service you are using.

What Information Do We Hold?

Information collected by us will be stored for different amounts of time based on the services you have used.

If you have used our pay as you go service we are required by the FCA to keep your information for a minimum of 3 years after your contract has ended, subject to change by the FCA. If you are continuing to use any of our services after this period we may hold on to your data until you are no longer using a service or 3 years have past.

If you have requested to be kept up to date with information about our products and services the data will be kept on file until a time that you request it to be removed or 3 years following your last interaction with the services.

You may request that we remove any information we hold on you at any time unless we are required to by the FCA or you have an outstanding balance with us.

What We Do With Your Information

Cookies
Cookies are a text file that are saved on your computer by your browser. For independant information on cookies and what they can be used for please refer to the Information Commissioner’s Office document https://ico.org.uk/for-the-public/online/cookies/

We use cookies on our website to store information on your local machine to identify you between visits. For example to see if you have submitted a contact form before and if you have any problems or If you are logged in to our systems.

We use cookies to track how you act with the website for analytics purposes to help us improve products and the website going forward.

Contact Us
If you have any questions about this privacy policy or would like to assert rights over the information we hold on your please contact us;

By Emailing: [email protected]
or By Post:
Pay As You Go Carpets
PO Box 1385
Sunderland
SR5 9PW

If at any time you wish to raise a complaint with us please check out our document on how to raise and complaint and how it will be handled by visiting Pay As You Go Carpets Complaints. If you believe we've acted improperly you have the right to complain to the ICO about our actions, you can find more information on how to go about this by visiting https://ico.org.uk/for-the-public/raising-concerns/