We understand that some of our customers may be facing difficulties following the strict lockdown guidance set by the government, our Customer Support Team is available to answer any questions you may have.
You can contact them on 0800 612 5656.
Frequently asked questions:
My income has been affected by the Coronavirus Outbreak, What should I do?
We're here to help! Please contact our team on 0800 612 5656 and select option 3. We will discuss your situation and ask questions to gain a full understanding of your circumstances so that we may offer you the best resolution.
My fitting has been cancelled. What should I do?
It’s important that we follow the social distancing guidance from the government. We don't want to put you, your family members or our fitting teams at risk. Your details will have been applied to our priority fittings list and you will be contacted as soon as we are able to reschedule your fitting.
It is important that during this period, you continue to make payments on your agreement to ensure you remain on the priority list for receiving your goods/fitting.
I ordered furniture, when will it be delivered?
Whilst a small number of our suppliers are still delivering, the majority have been affected by this outbreak. We're working hard to get your products to you as soon as possible. You should continue to make payments on your agreement so as not to further any delay on delivery.
Can I still order carpets from you?
Were not currently making any home visits, however, you can now book a video appointment with one of our experienced team here: www.payasyougocarpets.com/autobook
Can I still order furniture?
Yes, you can place your order on our ecommerce website, www.payasyougofurniture.com and a member of our team will contact you once you have placed your order to go through the next steps with you.
23/03/2020 - Message Publish Date
An Important Message From Pay As You Go Carpets
Following UK Government instruction, Pay As You Go Carpets will not be conducting any home visits, furniture delivery or fitting appointments until further notice. We will be contacting affected customers individually.
We are still contactable by email - firstname.lastname@example.org and via Facebook and this will continue. Please note: all staff are currently working from home, following government advice, so responses may be delayed.
We are closely following all government advice and updates. We will contact affected customers to rearrange appointments once the UK Government and Public Health England feel it is safe for us to do so.
We thank you for your continued patience during these unusual and unprecedented times. We encourage you to stay safe and remain indoors.